Welcome to the official website of Rren Nougat (hereinafter referred to as "this Website").
This service is established and provided by "Rren Nougat" (hereinafter referred to as "the Company"). By registering as a member or commencing the use of this service, you acknowledge that you have read, understood, and agreed to be bound by all the contents of these Terms of Service.
1. Acknowledgment and Acceptance of Terms
If the consumer is a minor under the age of 18, they may only register as a member or use this service after their parent (or guardian) has read, understood, and agreed to all the contents of this agreement.
The "Shopping Notice," "Return and Exchange Policy," "Delivery Methods," and other announcements posted on this Website are deemed part of these Terms of Service.
2. Registration and Modification Obligations
To use this service, you agree to provide accurate and up-to-date personal information (such as name, phone number, and Email).
If your personal information changes (e.g., a change of address), it must be updated immediately. If you provide any incorrect or false information that results in delivery failure or affects the rights of third parties, the Company reserves the right to suspend or terminate your account and refuse your use of this service.
3. Member Account, Password, and Security
You are responsible for maintaining the confidentiality and security of your password and account. Any actions taken using the correct account and password in accordance with the service regulations will be deemed as your own actions, for which you shall bear full responsibility.
Anti-Fraud Reminder: Hackers or scam syndicates may steal member data through various channels. Except for specific shipping arrangements, Rren Nougat will "never" proactively call consumers to request changes to payment settings, nor will we ask consumers to operate an ATM to cancel installment payments. If you receive a suspicious call, please hang up immediately and dial the 165 anti-fraud hotline to verify, or contact us via our official LINE/Facebook page.
4. User's Legal Obligations and Commitments Consumers commit not to use this service for any illegal purposes or in any unlawful manner, and guarantee not to utilize this service to infringe upon the rights of others or engage in illegal acts, such as:
Using this service under another person's name (e.g., stealing personal information to place orders).
Engaging in commercial activities without the Company's prior authorization (e.g., stealing the Company's images to operate a scam website).
Maliciously placing large orders and failing to pick them up without valid reasons, causing losses in shipping fees and ingredients for the Company.
5. Disclaimer for Service Interruption In any of the following situations, this Website reserves the right to suspend or interrupt the provision of this service, and shall not be liable for any direct or indirect damages incurred by users:
During necessary maintenance and construction of the website's electronic communication equipment.
In the event of sudden failures of electronic communication equipment, natural disasters, or other force majeure factors.
When a user violates the law or these Terms of Service.
6. Transaction Behavior and Order Regulations
Contract Formation: The acceptance notification (E-mail) automatically sent by the system after a consumer submits an order is merely an acknowledgment of receipt, not an order confirmation. The Company reserves the right to decline the order or cancel the shipment within two working days after the order is placed (e.g., in cases of obvious pricing errors or out-of-stock items).
Payment and Reconciliation: If choosing a virtual ATM transfer, please remit the exact instructed amount. The system will automatically verify it; consumers do not need to report the last five digits of their account. If the amount is incorrect and cannot be credited, the order will not be established.
Logistics and Delivery Responsibility: Consumers agree to keep their contact phones accessible during the scheduled delivery window. If the logistics personnel cannot reach the recipient (e.g., unanswered calls, incorrect contact info, no one to receive the package), causing the goods to be returned after the logistics company's holding period (seven days), it will be deemed as order abandonment. The Company will not be responsible for redelivery or refunds.
7. Return and Exchange Policy (Special Rules for Food Products)
No Cooling-off Period: According to Article 19 of the Consumer Protection Act and the "Regulations on Reasonable Exceptions to the Right of Cancellation of Distance Sales," the food products sold on this Website fall under items that are "prone to deterioration or have a short shelf life," and thus the seven-day cooling-off period (appreciation period) does not apply.
Defect Handling: If the product suffers severe defects, deterioration, or incorrect items are sent during transit, please take photos immediately upon receipt (including the outer box and product details) and keep the receipt/invoice. Notify our customer service right away, and we will process it promptly. Aside from the aforementioned defects, for food safety reasons, we cannot provide return or exchange services. Thank you for your understanding.
8. Protection of Intellectual Property Rights All content on this Website, including but not limited to trademarks, product images, copywriting, website architecture, and graphic designs, is legally owned by "Rren Nougat". Unauthorized reproduction, editing, theft, or commercial use (e.g., image theft by scam sites) is strictly prohibited. Violators will be prosecuted to the full extent of the law.
9. Reservation of Rights and Campaign Rules
Right to Modify Campaigns: The Company reserves the right to modify, change, suspend, or terminate various campaigns on this Website (including but not limited to promotions, gifts with purchase, and coupon usage rules) at any time. Changes will be announced on the website without prior notice. The Company reserves the right of final interpretation.
Product Information Disclaimer: The Company strives to ensure the accuracy of product information on the website. However, due to packaging updates or screen color discrepancies, actual products may differ slightly from website images. Images are for reference only; actual products shall prevail.
10. Governing Law and Jurisdiction The interpretation and application of this agreement, as well as any related disputes, shall be governed by the laws of the Republic of China (Taiwan), with the Taiwan Taoyuan District Court as the court of first instance.
11. Right to Amend Terms The Company reserves the right to modify or change these terms at any time. Updated terms will be posted on the website without individual notices to members. Your continued use of this service after such modifications constitutes your agreement to the updated terms.